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Cancellation & Refund Policy

Cancellation/Refund policy for short-term stays (<29 nights)

All reservations require you to provide a valid photo ID and a signed rental contract.
Reservations booked within 72 hours of arrival require additional verification to provide identity and avoid fraudulent bookings including live video chats with staff members that are recorded.
Cancellation/Refund
  • Cancellation more than 72 hours prior to arrival: Guests can obtain a full refund minus booking fees.
  • Cancellation less than 72 hours to arrival: Guests can obtain a travel credit to be used within 12 months of the original arrival date. The travel credit will be equivalent to the cost of the original reservation minus booking fee.

*Bookings on third party websites such as Airbnb, Booking.com, VRBO, Marriott Homes and Villas or Plum Guide may be subject to different cancellation policies set by the specific channel. Please refer to the cancellation policy on the site in which your booking occurred as this will be the cancellation policy governing your reservation.

Special Services: We may be unable to refund for any special services ordered on behalf of Occupant, at Occupant’s request, outside of rent, taxes and fees, which cannot be cancelled in time for a refund to be issued. Example, you order a catering service which we arrange, which requires a non-refundable deposit.

Cancellation/Refund policy for long-term stays (29 nights or longer)
Direct Bookings on AnnetaGroup.com or via Phone*:
  • Cancellation more than 60 days prior to arrival: If Occupant cancels or otherwise terminates this Agreement more than 60 days prior to Arrival date, the lesser of the reservation deposit or rental amount is forfeited and is non-refundable.
  • Cancellation 60 days or less prior to arrival: FULL RENT AMOUNT considered earned and NOT REFUNDED. All other costs and fees are refunded, including cleaning fees, security deposit, and any utility fees. Any special services ordered on behalf of Occupant, which cannot be cancelled in time to receive a refund, will also not be refunded to Occupant. Due to the unique nature of each rental home, late cancellations result in the inability of AnnetaGroup.com to remarket the property in sufficient time to replace the lost rental income.